New Car Warranty services

YES YOU ARE SAFE ! 

What the ACCC says about new car statutory warranties

Can you get your car serviced by someone other than the business or an authorised agent of the business that sold the car without voiding the warranty? The short answer is ‘yes’. Though there are some conditions:

New vehicle warranty

Where a problem arises with the vehicle that is covered under the warranty, the vehicle should be taken to the dealer for repair. Those repairs should be done for free of charge under the warranty.

New and used vehicle servicing

In relation to general servicing, motor vehicle dealers are entitled to insist that any servicing performed on cars they sell is carried out by qualified staff, according to the manufacturer’s specifications, and using genuine or appropriate quality parts where required. Provided these conditions are met, regardless of where you choose to get your car serviced, your warranty will remain intact. So shop around.

Qualified staff

Qualified staff is a party or parties, other than an ‘authorised dealer’, who is capable of performing car servicing. Some servicing venues display qualification certificates, but if you’re not sure the staff are qualified, just ask.

Manufacturer’s specifications

If an independent agent implies that it can perform general car servicing to manufacturers’ specifications and does not perform that function satisfactorily, then you have rights and remedies against the agent regardless if whether the agent has factory qualifications or not.

Genuine or appropriate quality parts

The issue here is not who manufactured the part/s, it is whether the part/s are fit or appropriate for the purpose intended. If a part is non-genuine, but is interchangeable with the genuine part, it could be seen as being fit or appropriate for the purpose and would therefore not void the manufacturer’s warranty. However, it must also be noted that should the part/s installed fail or not perform satisfactorily, the consumer then has rights against the fitter and/or manufacturer of those replacement parts. If the non-genuine part fails, and causes some other damage to the vehicle, the dealer and vehicle manufacturer will not be liable for damage caused by the failure of that part.

The above information is extracted from Australian Competition and Consumer Comission (ACCC) Consumer Express publication, April 2005, Issue 1445-9671.

So if you would like to know just much you will save  when AUTOKING services your new car (while  keeping your Warranty intact) call us or SMS us now for a FREE QUOTE.  

You will be pleasantly surprised!

We stick to our quotes.

Auto King Mobile Mechanics Gold Coast and Logan City will never EVER, charge you more than the price we have quoted. What we quote you on the phone BEFORE we start is what you pay.

No changes to your day

Forget the old way of dropping your car off at a workshop and being without it all day. No more trying to organise a lift to work, or paying for a cab or waiting for a courtesy bus that just makes you late anyway. Just tell us what time you want us to come to your work or your home for mobile car servicing, mobile car repairs, mobile rwc safety certificates or mobile pre purchase vehicle inspections and we will!

Upfront Pricing

Call us right now and we will give you a fixed price over the phone. You can then ring around and compare our price before you book your service or repair.

Call now for a free quote and put us to the test!

1300 646 911